Walmart Order Missing Items: What to Do, Making a Claim, and More

One of the great conveniences of shopping at Walmart is the ability to place an online order and have your favorite products delivered right to your doorstep within a few days.

But what if you receive a Walmart order that is missing items? What steps should you take to ensure that you receive everything you need? In this article, we will provide you with all the information you need to address this issue.

Walmart Order Missing Items In 2023

If you find that your Walmart order is missing items, simply visit and scroll to the bottom of the page. Select the “Help” option and then click on “Contact Us.” A live chat box will appear to guide you through the necessary steps to have your missing items delivered to you in 2023.

If you want to learn more about Walmart deliveries, such as how to process a return or how Walmart handles the shipping of certain items, continue reading for all the details.

What to Do If Your Walmart Order Is Missing Items

If you have received your order from Walmart but there are missing items, Walmart kindly requests that you contact the company directly. To do this, navigate to the bottom of the Walmart webpage and click on “Help.” From there, you can select “Contact Us,” which will provide you with all the necessary information.

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You can also find a “Contact Us” button in the order confirmation email sent by Walmart. Simply click on it to be directed to an email address where you can request your missing items.

Does Walmart Ship Orders in Multiple Packages?

It’s important to keep in mind that Walmart sometimes ships orders in multiple packages. This means that one part of your order may be delivered before the other. Each package will have its own tracking number, allowing you to keep tabs on both parts of your order. Before contacting Walmart about missing items, be sure to check both tracking updates.

Can You Track Your Walmart Order?

Absolutely! You can track your Walmart order at every stage of the shipping and delivery process. After placing an order online, Walmart will send you a confirmation email. This email will contain information on how to track your order. Alternatively, you can log in to your Walmart account to track your packages from there. Follow these steps to track your order from

  1. Go to
  2. Select “Account”
  3. Choose “Purchase History”
  4. Scroll to the order you want to track and click on “Track Shipment”

You can also track your order using the Walmart app. Here’s how:

  1. Open the Walmart app
  2. Select “Account”
  3. Choose “Purchase History”
  4. Scroll to the order you want to track
  5. Select “Track Shipment”

Please note that the order delivery status may be slightly behind the actual situation of the package.

What Should You Do If Your Walmart Order Is Delayed?

If your order is delayed, Walmart suggests following the same procedure as for missing package items. Select the “Contact Us” button on Walmart’s website. To quickly find this button, follow these steps:

  1. Go to
  2. Scroll to the bottom of the page and select “Help”
  3. Click on the “Contact Us” button on the left side of the page
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In some cases, Walmart uses third-party carriers such as FedEx, USPS, and UPS to deliver items. If there are shipping delays, you can check with these companies directly. They provide service alerts for known delays and promptly update shipping information. Additionally, Walmart asks that you wait two days after the expected delivery date before filing a claim with Walmart Customer Care.

Can You Return Online Orders From Walmart?

Walmart allows you to return almost every online order, as long as it falls within the dedicated return window. Most products can be returned within 90 days of the original purchase date. Walmart provides a prepaid return label so that you can return your order by mail. Follow these steps to print your prepaid return label from the Walmart website:

  1. Go to “Account” on
  2. Select “Purchase History” and locate the order you want to return
  3. Click on “Order Details”
  4. Choose “Start a Return” and mark the items you want to return
  5. Select “Continue”
  6. Indicate the reason for the return
  7. Click on “Next”
  8. Choose between a refund or replacement and select “Next”
  9. Add any comments if desired and select “Save”
  10. Click on “Continue” and choose the method for your return
  11. Review the information and select “Submit”

How Do You Create a Walmart Account?

Creating a Walmart account is simple. Just follow these steps:

  1. Go to
  2. Select “Account” in the upper right-hand corner
  3. Click on “Create an Account”
  4. Provide your name and email address on the sign-up screen
  5. Create a password and confirm it
  6. Select “Create Account”

For more information, check out our posts on how to cancel a Walmart order, Walmart’s pre-order policy, and whether Walmart accepts Venmo.

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If your Walmart order is missing items, the company kindly requests that you select the “Contact Us” button on To find this button, scroll down to the bottom of the webpage and click on “Help.” Then, click on “Contact Us,” which is located on the left side of the screen.

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